Overview
At Dante Design House Pvt. Ltd., we take pride in delivering customized design, development, and digital marketing solutions tailored to each client’s business needs. Because our work is service‑based and involves significant time, effort, and creative resources, we generally do not offer refunds once a project has commenced.
Purchase & Engagement
All engagements are confirmed through a signed proposal, contract, or written approval via email. Clients are expected to review all project details, deliverables, and payment terms carefully before confirming their engagement with us.
Refund Eligibility
Refunds are not applicable for services that are already in progress or completed. Exceptions may be considered in the following cases:
Duplicate payments made in error
Services not initiated despite confirmed payment (rare circumstances)
Any other case specifically agreed upon in writing within the project contract
Refund Process
If you believe you are eligible for a refund:
Please contact us at aditya@dantedesign.studio within 7 days of the payment.
We will review your request to ensure our Refund Policy is not being misused.
Once approved, your refund will be processed within 7–10 business days. The amount will be credited back to your original method of payment.
Please note that bank or payment gateway processing times may affect when the refund reflects in your account.
Non‑Refundable Cases
Work already completed or partially completed
Payments made for deposits, retainers, or milestone‑based progress (unless otherwise agreed in writing)
Delays caused by client in providing content, approvals, or necessary inputs
Late or Missing Refunds
If you haven’t received an approved refund within the expected timeframe:
Check your bank account or credit card statement again.
Contact your bank or card issuer; processing delays are common.
If you still haven’t received your refund, please reach out to us at aditya@dantedesign.studio
Contact Us
For any questions about this Refund Policy, please contact:
Dante Design House Pvt. Ltd.
Email: aditya@dantedesign.studio